Frequently asked questions
Short answers about our digital products.
What are digital products?
Digital products are files you use on your own devices, such as eBooks, practice workbooks and coloring & activity books. Nothing is shipped to you.
Which languages are available?
Titles come in English and Arabic editions. Each edition is listed separately, so you can choose the language you want.
How does delivery work?
Checkout happens on Whop. Right after payment, Whop emails a 6-digit code to the address you paid with. Enter it to open your purchase, then download your files from Files. The files are not sent as an email attachment, and nothing is shipped.
Where do I find my files after buying?
In your Whop account. Use the “Access Rayanz Sandbox” button in your receipt email, or sign in at whop.com with the email you paid with, then open the product and choose Files. You can come back and download them again at any time.
What file formats will I get?
All our titles are PDF files, ready to read on a phone, tablet or computer, or to print. The format of each title is listed on its product page.
What about refunds?
Because our products are digital, we do not offer refunds for a change of mind. If your files are missing, faulty or not as described, you can request a refund or a replacement. Please report problems within 14 days of purchase where possible.
How do I get support?
Email us at the address on the Contact page and include your order details. We will get back to you.
What are bundles?
Bundles group several titles into one purchase, for less than buying each title on its own. There are three — the Creative Bundle, the Learning Bundle and the Complete Collection — each in an English and an Arabic edition.
Will there be more resources?
Yes. We add new digital resources over time, and new titles appear in the shop as they are released.
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