Refund & Cancellation Policy

This policy explains how refunds, cancellations, and access or download issues are handled for purchases from Rayanz Sandbox through our storefront at https://rynzsbx.com. Payments and delivery are handled by Whop. Rayanz Sandbox is operated by Rayan AlMalki, an independent freelancer based in the Kingdom of Saudi Arabia.

Nothing in this policy limits rights you have under consumer protection laws that cannot lawfully be excluded. Where such laws give you greater protection, they prevail.

Our products are digital files. After successful payment they are ordinarily made available right away through your Whop account, using the email address you paid with, subject to applicable legal requirements for starting supply. Nothing is shipped. The file format of each title is listed on its product page.

Except where a statutory right or a remedy under this policy applies, we do not offer a general change-of-mind refund for digital purchases. Merely providing access does not, by itself, remove a statutory withdrawal right.

EU and UK consumers may generally have a 14-day statutory withdrawal period from conclusion of the contract, subject to applicable law and any extension required where mandatory information has not been provided.

Any loss of that right for paid digital content supplied without a tangible medium applies only if all relevant legal conditions have been met. These may include your prior express consent to supply beginning during the withdrawal period, your acknowledgement that beginning supply causes loss of that right, and our provision of the required confirmation in a durable medium, such as an email.

Completing a purchase, accepting general terms, or receiving access to your files does not automatically constitute the required express consent or acknowledgement. Loss of the right depends on supply having actually begun in the legally relevant way, such as a download starting, and on all other applicable conditions. Where the conditions have not been satisfied, any statutory withdrawal right remains available.

To exercise an available withdrawal right, send a clear statement of your decision to support@rynzsbx.com within the applicable period, identifying your order where possible. You do not have to give a reason.

This does not restrict any other method of withdrawal permitted by law, and you are not required to use a particular form. Mandatory cancellation and remedy rights in Saudi Arabia and other applicable jurisdictions also remain unaffected.

Subject to Section 2, Section 4, and all mandatory consumer rights, we do not normally offer discretionary refunds when:

You change your mind or no longer need the product.

You did not review the product description, file formats, or requirements before purchasing.

You lack software or a device that was clearly listed as required.

You expected features or content not included in the product description.

The product’s price drops, or a discount becomes available, after your purchase.

You choose not to use some items included in a bundle.

You may request a refund, replacement, or another appropriate remedy if:

Not delivered: you did not receive access after successful payment, and we cannot resolve it within a reasonable time.

Faulty files: your files are corrupted, incomplete, or unusable, and we cannot provide a working replacement.

Wrong product: you received a different product from the one you purchased, and we cannot provide the correct one.

Misdescribed: the product differs significantly from its description, contents, or stated functionality.

Duplicate or incorrect charge: you were charged more than once, or charged the wrong amount.

Legal right: a refund or cancellation is required by applicable consumer protection law.

Where a problem affects only part of a bundle, we may provide a corrected file, a partial refund, or a full refund, depending on the circumstances.

Remedies, their order, and any time limits are governed by applicable law. We will not require repeated repair attempts or delay a refund where the law entitles you to another remedy.

If you have trouble accessing, downloading or opening your files, please contact us. Depending on the issue, we may assist by restoring your access, providing corrected files, or guiding you through the steps.

If we cannot resolve a genuine problem, you remain eligible for a remedy under Section 4.

Email support@rynzsbx.com, or use the Contact page on our storefront, and include:

The email address used for your purchase.

The product name and order reference, if available.

A description of the issue, with screenshots if helpful.

Never send payment card numbers, passwords, or other sensitive financial details.

Please report technical or order problems within 14 days of purchase where possible so we can investigate promptly.

This is a request for early reporting, not a deadline for statutory remedies or a restriction on the withdrawal period described in Section 2.

Later requests will be considered in accordance with applicable law and the circumstances.

We aim to respond within 3 business days. For an approved discretionary refund, we aim to issue it within 7 business days of approval. These are service targets, not extensions of legal deadlines.

Statutory refunds are processed within the period required by applicable law, measured from the event specified by that law, including receipt of a valid withdrawal notice where applicable.

Refunds are made through Whop to the original payment method unless another method is lawfully agreed. The time for funds to appear depends on your payment provider and bank, usually 5 to 10 business days. We do not charge a refund processing fee.

After a full refund, your license to the refunded product ends and you must stop using and delete your copies, except to the extent applicable law requires or permits otherwise. A partial refund does not automatically end the license to unaffected items.

If your order has not yet been fulfilled, contact us to request cancellation. We will review and process the request where possible and as required by applicable law.

For fulfilled orders, the withdrawal rules in Section 2 and remedy rules in Section 4 apply. Immediate delivery or availability of your files does not automatically remove a legal right to cancel.

If you believe a charge was unauthorized, contact your payment provider promptly and let us know. We will cooperate with Whop and payment providers to investigate.

This policy does not limit your right to dispute a payment with your provider.

We may update this policy from time to time. The latest version will be published on our storefront with its revision date. Changes do not affect rights from purchases made before the update.

For refund, cancellation, or access inquiries, email support@rynzsbx.com or use the Contact page on our storefront: https://rynzsbx.com.

Please include your order reference where available. Do not send payment card numbers or passwords.